Refund policy

Return Policy – SD Retrogames

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sdretrogames.com.
Note: Returns must be sent or delivered to the following address:

Lijsterstraat 26b
3583 Paal

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Shipping costs may be deducted from the refund.

If you have any questions about returns, contact us anytime at info@sdretrogames.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
This allows us to evaluate the issue and make it right.
Please include photos or a short video if possible to help illustrate the problem.

Exceptions / Non-returnable Items

Some types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, feel free to contact us.

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

EU Legal Right of Withdrawal – 14 Days

Without limiting the above, if your goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our general policy, the item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you and let you know whether the refund was approved.
If approved, you’ll be automatically refunded via your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since we approved your return and you haven’t received your refund, please contact us at info@sdretrogames.com